Blogging acquires corporate hue

On November 3, a prominent blogger got the first official post by a chairman of the Securities and Exchange Commission (SEC), Christopher Cox. “...Technology now plays an integral role in timely informing the markets and investors about important corporate information and developments,” the post reads.

The blog in question was of no less a person than chief executive of Sun Microsystems, Jonathan Schwartz. The SEC chief was responding to Schwartz’s recent request to use blogs too to inform investors. “I (Cox) mailed the response to your letter yesterday..., but...I thought you might appreciate my taking advantage of the Internet’s speed and potential for broad dissemination by posting here (on Jonathan’s blog) as well...The Commission encourages the use of websites as a source of information to the market and investors...”

Corporate blogging, though in its infacy, has got a shot in the arm with this post. It is estimated that 40 Fortune 500 companies publish corporate blogs, allowing CEOs, employees to bypass the public relations department, journalists and industry analysts and speak directly to the public. Amazon, Cisco and Oracle were early adopters with AMD, Dell, Kodak, GE, Intel, Microsoft, Sun, Yahoo and Xerox following suit.

Not much is happening in India on this front, though. Of course, Infosys has its weblogs called infosysblogs.com and Rajesh Jain (one of the pioneers of the Internet in India) has his emergic.org. But we don’t have a Narayana Murthy, Nandan Nilekani or an Azim Premji blogging like Schwartz.

But isn’t blogging supposed to be personal? Michael Gartenberg who leads Jupiter Research’s team on emerging technology platforms, has an interesting say on this when someone asked him why he doesn’t get more personal when he writes on his blogspace. “The answer is that this is not a personal Weblog. Unlike other bloggers, I get paid to blog. It’s part of my job and I get to do it on company time.” This means you won’t find his views on politics, links to his favourite cheesecake recipes or other insights that make other blogs more personal.

Not all corporate bloggers are necessarily paid. Corporate blogging means the use of company-sponsored blogs as a way to connect with internal and external audiences – interactive, instant, efficient and sometimes explosive. However, with the total number of blogs surpassing 55 million, one needs to understand how to use (not misuse) this new communications channel.

Organisations like McDonald’s and the London School of Business are using blogs and so do firms like Boeing, HP, NetApp and Unica. However, General Motors is one blog that appears to have taken it a step further. It uses consumer-generated content from YouTube and Flickr and encourages people to label images in Flickr with the tag GMFYI.

Successful blogging (personal or corporate) is all about connecting with an audience and nurturing that relationship. Using RSS feed search engines such as technorati.com and blogpulse.com, one can monitor corporate blog posts as well as important developments in the industry. As this space matures, companies will have to set clear guidelines about what is appropriate for a corporate blog and what is not. And we hope SEBI takes the cue?

Original story

Infosys Blogs and Criticisms

Infosys Technologies has 4 5 blogs now.

Think Flat - http://www.infosysblogs.com/thinkflat/

Managing OffshoreIT - http://www.infosysblogs.com/managing-offshore-it/

Microsoft - http://www.infosysblogs.com/microsoft/

SOA - http://www.infosysblogs.com/soa/

Web 2.0 - http://www.infosysblogs.com/web2/ (Updated: 12-Nov-06)

Webyantra , a tech blog that profiles Indian web products & services, has attacked Infosys' Think Flat blogs by calling this an shameless opportunism! The blog looks like an advertisement effort rather than an innovative medium to communicate. The criticism questions the word 'think flat' and proves that the tone of 'think flat' is quite negative.
Quoting Webyantra:

I read through the blog’s content ; it seems less like a regular blog and more like a compulsive eulogy of Friedman’s theory (Thomas Friedman incidentally, has quoted extensively about Infosys in his book). Sree (who apparently works for Infosys) suggests in this incisive blog post that the general tone of ThinkFlat seems quite negative with its over-emphasis on the word ‘flat’ which is usually used in a negative sense. I would tend to agree with him. In fact, I find the entire communication in the campaign quite unimaginative and ill-conceived. For the (ad+blog) seem to celebrate Friedman’s Theory of the Flat World, with the tacit message that if that theory is true, then Infosys is a default choice. This argument adds credence to the stereotype of Indian software services companies as being nothing more than smart (or shameless?) opportunists. I would have liked to see the (ad+blog) give me solid reasons as to why should the world go to Infosys, instead of taking refuge under Friedman’s theory.

It is not clear what is the purpose of these blogs. Is Infosys giving public blogs for employees, for improving their written communication skills? ;-) That sounds like a better option for me! Otherwise Infosys could take this opportunity for testing its brand name and see how people react even if do blunders, and measure the tolerance quotient in the blogosphere!

Gautam Ghosh also questioned why has Infosys started these 'think flat'and 'managing offshore it' blogs. Quoting Gautam:

The question I am left with is, why has Infosys started these blogs? They don't seem to be adding any conversation so far. Mohan's blog hasn't got a single comment so far. The content seems to be focussed at Infosys' clients and their language. Do they think this blog will show their thought leadership in this area and sway their clients from going back to Accenture and IBM now that theyhave Indian delivery centres too?

There are some conversations for which blogs are suited and some for which they are not. Infy needs to get that right, in my opinion.

Sree's Tech Notes, the blog of the Infosys employee (we are not sure though) mentioned in webyantra, proves with examples that the word 'think flat' sounds very negative. He also published review of Infosys' think flat blog, which again attacks the purpose of the blog and giving suggestions for improving the blog website.

It seems Infosys want to capitalise on Tom Friedman's book and also utilise the new web 2.0 technologies and showcase as a leader. But they have not done the homework before jumping in. Quick decisions and not always the good decisions!