Philippine Long Distance partners with Infosys for BPO Service

Manila-based Philippine Long Distance Telephone Co. said on Wednesday that it has formed a call center and business process outsourcing alliance with Infosys Technologies Ltd.

Philippine Long Distance said that the alliance will sell services to clients and prospective customers of Infosys Technologies.

Rose Montenegro, Head, Call Center unit Ventus, Philippine Long Distance, said, "This is a very strategic partnership that will enable both companies to reach additional markets and offer expanded services to customers."

Philippine Long Distance is expanding its call center business as the growth in mobile-phone services, its main source of revenue, slows. Last month, it became the world's third- largest supplier of transcription services to health-care providers after buying Richmond, Virginia-based CyMed Inc. for $35mn.

Under the agreement, Philippine Long Distance will provide the call center infrastructure for Infosys Technologies, it said in the e-mailed statement. The Philippine phone company operates 4,500 call center seats in the country and expects to increase the number by more than 10% this year.

Original story 1, Original story 2